PRIVACY POLICY

House of Guanyin: Spiritual Refinement Center

Effective Date: January 11, 2025
Last Updated: January 11, 2025

1. INTRODUCTION

Welcome to House of Guanyin ("we," "us," "our"). We are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (guanyincenter.com), use our services, or interact with us.

2. INFORMATION WE COLLECT

2.1 Personal Information You Provide

We collect information that you voluntarily provide to us when you:

• Register for our services
• Make a purchase
• Fill out forms (intake forms, contact forms, etc.)
• Subscribe to our newsletter
• Communicate with us via email, phone, or text

This information may include:

• Name
• Email address
• Phone number
• Payment information (processed securely through Stripe)
• Health information (if voluntarily provided)
• Spiritual goals and practices

2.2 Information Automatically Collected

When you visit our website, we automatically collect:

• IP address
• Browser type and version
• Device information
• Pages visited and time spent
• Cookies and similar tracking technologies

3. HOW WE USE YOUR INFORMATION

3.1 To Provide Services

• Process your registration and payments
• Deliver the 52-week Watch and Flow Mastery Program
• Provide 1:1 coaching sessions
• Schedule consultations
• Send course materials and updates

3.2 To Communicate With You

• Send welcome emails and onboarding information
• Provide customer support
• Send important updates about our services
• Respond to your inquiries

3.3 To Improve Our Services

• Analyze usage patterns
• Understand user preferences
• Improve website functionality
• Develop new features and content

4. HOW WE SHARE YOUR INFORMATION

We may share your information with:

4.1 Service Providers

• Stripe: Payment processing
• Skool: Community platform and course delivery
• Google: Email, forms, and analytics
• Calendly: Appointment scheduling

4.2 Legal Requirements

We may disclose your information if required by law or in response to:

• Court orders or subpoenas
• Legal processes
• Government requests
• Protection of our rights or safety

5. DATA SECURITY

5.1 Security Measures

• Secure Socket Layer (SSL) encryption for data transmission
• Secure servers and databases
• Access controls and authentication
• Regular security audits

5.2 Payment Security

• All payment processing is handled by Stripe (PCI DSS compliant)
• We do NOT store your credit card information
• Stripe uses industry-standard encryption

6. YOUR PRIVACY RIGHTS

You have the following rights:

6.1 Access and Portability

• Request a copy of your personal information
• Request information about how we use your data

6.2 Correction and Update

• Correct inaccurate information
• Update outdated information

6.3 Deletion

• Request deletion of your personal information
• Right to be forgotten (subject to legal obligations)

6.4 How to Exercise Your Rights

To exercise any of these rights, contact us at:

• Email: contact@guanyincenter.com
• Subject line: "Privacy Rights Request"
• We will respond within 30 days

7. COOKIES AND TRACKING TECHNOLOGIES

7.1 What Are Cookies

Cookies are small text files stored on your device when you visit our website.

7.2 Types of Cookies We Use

Essential Cookies:

• Required for website functionality
• Enable core features like security
• Cannot be disabled

Analytics Cookies:

• Help us understand how visitors use our website
• Collect anonymous usage data
• Used to improve our services

7.3 Managing Cookies

You can control cookies through your browser settings:

• Block all cookies
• Delete existing cookies
• Allow cookies from specific websites

8. CHILDREN'S PRIVACY

Our services are not intended for individuals under 18 years of age:

• We do not knowingly collect information from children
• If we discover we have collected information from a child, we will delete it
• Parents/guardians should contact us if they believe we have collected their child's information

9. INTERNATIONAL DATA TRANSFERS

Your information may be transferred to and processed in countries other than your own:

• We are based in the United States
• Your information may be stored on servers in the U.S.
• By using our services, you consent to this transfer

10. DATA RETENTION

We retain your information for as long as necessary to:

• Provide our services
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

Retention periods:

• Active accounts: Duration of service + 7 years
• Inactive accounts: 3 years after last activity
• Marketing data: Until you opt out + 1 year

11. CALIFORNIA PRIVACY RIGHTS (CCPA)

If you are a California resident, you have additional rights:

11.1 Right to Know

• Categories of personal information collected
• Sources of information
• Business purposes for collection

11.2 Right to Delete

• Request deletion of your personal information
• Subject to certain exceptions

11.3 Right to Opt-Out

• We do NOT sell your personal information
• You have the right to opt out if we ever do

12. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time:

• Changes will be posted on this page
• "Last Updated" date will be revised
• Significant changes will be notified via email
• Continued use of services after changes constitutes acceptance

13. CONSENT

Document Version: 1.0
Effective Date: January 11, 2025
Last Updated: January 11, 2025
© 2025 House of Guanyin. All Rights Reserved.